If you have received an incorrect item please contact us using the contact form or directly at firstname.lastname@example.org Please provide the following information.
- Order reference
- Item name/sku ordered but not received
- Item name/sku received incorrectly
We will ensure this gets rectified as soon as possible!
The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you.